faq

Q. What are the Service timings for onsite computer repairs?

A. Onsite computer repair is available from: 9 a.m. to 8 p.m. Monday to Saturday, Sunday 10 am to 5pm. An additional extended onsite computer repair option is available if any emergency support needed.

Q. How long will my repair take?

A: We repair most faults within 1 day; we also offer a instant priority service (subject to availability of parts if needed).  If we need to order parts then we can normally get these next day delivery.  We realise how difficult being without your computer can be and we will always try to get it back to you as quickly as possible.  We don’t send anything away; all repairs are completed in our vintech computers workshop or on-site.

Q.Is your work guaranteed?

A. We will always work with you to make sure you’re satisfied with our work. If you ever have a question or concerns over a service, our customer satisfaction team is ready to make sure you are happy with your service

Q.Is there a warranty on onsite computer repair service calls?

A: Vintech computers has a 30 day labor warranty on onsite computer repair service calls and a 15 day warranty for onsite computer hardware repairs. Manufacturer warranties apply to software only. If hardware problems occur at a later date within the Manufacturer’s warranty period it is the responsibility of the customer to contact the hardware vendor for a replacement.

Q: Is my data safe?

A: We will always take great care in looking after your data.  We will discuss backing up your data with you prior to undertaking any work and if the data isn’t backed up we can offer a solution or some advice.  We always recommend if possible you take a backup prior to any work being done.

Q. How will i come to know that my Laptop is in Safe hand / Correct Person? How do I know you are a reputable company?  I hear so much about cheating the customers and do scams.

A: Our firm is a registered firm with the govt.  We have a best customer service in Justdial, Google and other online presences. Our customers testimonials and rating details can be seen on our website www.vintechcomputers.com We are in to this business from last 10 years, we also have proper computerized system to track you records (which will notify you with email during scheduling and at the time of closing with every details for e.g charges, type of call, customer name, address, model no, and service No.)

Q: How much do you charge for computer repairs?

A: We will always offer you a fixed price for the repair, for example if your laptop screen needs replacing we will give you a total price for the work before starting.  In the event we need to diagnose the fault first we charge Rs.200/- labour which is waived if you go ahead with the repair.  We don’t want you to have any surprise estimations; we want you to know exactly what your repair will cost before we complete the work.

Q .Does your company offer free onsite estimations for businesses

A: Vintech computers offer free onsite assessments for businesses in most cases. Please speak with a senior Vintech computers team member if you are requesting free onsite estimation for your business.

Q: Is my computer going to be sent somewhere for repair?

A: No absolutely not, we undertake all repairs here in our workshop only.

Q: Can you replace broken laptop screens?

A: Yes of course, this is one of the most common repairs we do and is much cheaper than buying a new laptop.  Call us for a quote, we stock most laptop screens and can swap those we have in stock the same day!

Q. How qualified are your technicians?

A: Our technicians handling support have a minimum of 3 years computer repair & support experience and carry a variety of industry certifications from CompTIA, Microsoft, and Cisco.

Q: I’ve got a question that’s not answered here?

A: If you call us on 9032330077 we will do our best to help.



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